Control Room Operator (VN2643)


CCTV Operator (VN2643)

Business Area: Commercial, Quantity Surveying & Project Management

Vacancy Base: County Hall

County: Hertfordshire

Contract Type: Permanent

Hours: 40

Ringway is a market leader in the Highways Term Maintenance Industry, responsible for looking after over 50,000 kms of the UK’s highways network. We take pride in offering a dedicated, flexible approach which supports our clients, underpinned by the recruitment, development and retention of a locally based workforce. We want you to grow your career in a way that suits you, whether that is making the best of your skills in a role you enjoy, or developing new skills as you progress with our company.
The Supervisor will be responsible for: 
• Monitoring and providing Information on traffic conditions across Hertfordshire.
• The provision of real-time information to help stakeholders manage their operations and travel within Hertfordshire, including updating websites and social media from the Hertfordshire Transport Control Centre.
• Effective liaison with the Emergency Services and Highways England in response to traffic disruptions.
• Operation of Urban Traffic Management Systems in accordance with protocols and procedures including monitoring of road conditions and responding to incidents.
• Support and partner with the Client team in delivering their network management duties.
• Co-ordinating and liaising with the priority response officers, who form the Operations Hub, to ensure efficient management of the network.
• Direct contribution and support to the development of procedures and protocols for traffic management and the integrated operation of the control centre.
• Logging, assessing and prioritising customer enquiries.
• Coordinating maintenance resources and fault management processes. Ensuring works are completed and recorded on time, to budget and quality.
• Preparation, submission and maintenance of Road Space Booking Permits
• Ensure financial processes are complied with
Supporting the Hub PROs with emergency calls when resources are stretched

None but a good understanding of ITS, traffic signals and network management would be beneficial.

The Supervisor will have: 
• Excellent Communication Skills
• Proficient in the use of Microsoft Excel, Word and Outlook.
• Experience of working within a Control Room environment (non-essential)
• Familiar with the operation of UTMC and ITS Systems (training provided).
Awarded Investors in People Silver, a member of the 5% Club and recognised as an Investor in Diversity. Providing opportunity and growth for all our employees is the bedrock of our business, ensuring a safe, happy and productive workforce.
Read more about working for Ringway on our careers website
We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.
Ringway recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles.

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